Frequently Asked Questions

Plan management is when a registered provider (like us!) helps you manage the funding in your NDIS plan. We take care of paying invoices, keeping track of your budget, and making sure everything is claimed correctly - so you can focus on your goals.

We take care of:

  • Paying invoices (fast processing times!)
  • Helping keep track of your budget
  • Monthly budget reports
  • Access to our secure app for real-time updates
  • Advice on NDIS price limits and claims
  • Friendly, expert help 

There’s no out-of-pocket cost for plan management. 


The NDIS sets aside separate funding in your plan to cover it - so it doesn’t affect your other supports.


We are paid $104.45 max per participant, per month - irrespective of how many invoices each participant has or how much work we do. 

Getting started with Pure Plan Management is simple:


Step 1: Sign the Service Agreement (SA)

Review and complete our SA / referral from here on our website (www.pureplan.com.au) 

- If possible, upload a copy of your NDIS plan, or email it to us later at hello@pureplan.com.au.


Step 2: Endorse Us as Your Plan Manager

You can provide the NDIS with the following details to help them match us:

  • Plan Manager: Imbi Grass trading as Pure Plan Management
  • Provider Number: 4050099171 
  • ABN: 27 332 682 892

Or, once the form is submitted, we’ll email easy steps to endorse us through your My Place portal or over the phone with the NDIS.


Step 3: Welcome Onboard!

We’ll set you up in our system, send you a welcome email with portal access, and walk you through approvals, reimbursements, and anything else you need to know.


Got questions? Just reach out.

  • Email us at hello@pureplan.com.au
  • Or call us on 0434 810 914 to chat.
  • Message us through our Contact Us section on the website

There are three ways your NDIS funds can be managed:

  • Plan-managed: We handle the admin and payments for you. You still choose your providers—including unregistered ones—and stay in control.
  • Self-managed: You do it all yourself—paying providers, managing budgets, and keeping records.
  • NDIA-managed (agency-managed): The NDIA pays only registered providers directly. You have less flexibility and control.

Plan management gives you support with the boring bits - without giving up choice.


You can choose how invoices are approved - we’ll set it up to suit you.


Manual Approval (recommended):

You approve each invoice before we claim it. We’ll email you when one’s ready to check.


Auto Approval:

We process invoices for you. You’ll still see everything in your portal and get a monthly report.


Tip: Manual approval gives you more control and helps catch errors - but we’re happy to go with what works best for you.

Yes, definitely! With plan management, you can choose the people who work best for you. You are in control! 


You can use registered or unregistered providers. Once you've chosen someone, ask them to attention the invoice to the NDIS participant, with their NDIS number and send their invoices to: 

invoices@pureplan.com.au


* TIP: a pdf format is preferred and help us process the invoices more efficiently

Easy! Just email the receipt or paid invoice to invoices@pureplan.com.au and note that it’s a reimbursement.


If it’s your first time, please include your BSB and account number so we can pay you once the NDIS releases the funds.

Absolutely. You can switch plan managers at any time. Check your service agreement for notice periods and we’ll help make the transition smooth.

Yes, you can change how your plan is managed at any time. 

Just contact the NDIS or your LAC or planner and let them know. If plan management isn't currently in your plan, you can request it - there’s no extra cost to you.


Please reach out. You can:

  • Call or email us
  • Use the feedback form on our website
  • Ask a trusted support person to help you

We take your concerns seriously and aim to sort things out quickly.

Yes! We’re a virtual service, so we can support you no matter where you live in Australia.

To meet NDIS requirements, an invoice must include:

  • Your full name (the participant - not the carer or plan manager)
  • Your NDIS number
  • Support dates
  • Support item number (line-item ID)
  • Hours/quantity
  • Unit price
  • Total amount
  • The provider’s ABN

PDF format is best - clear and easy to process.


  • Plan Managers (that’s us!) handle your NDIS finances and help you stay in control.
  • Support Coordinators help you find services and make your plan work for you.
  • Local Area Coordinators (LACs) help you understand and access the NDIS.
  • Early Childhood Early Intervention (ECEI) partners support families with young children.

Each plays a different role - but all aim to support your goals.

The NDIS can feel like a bit of an alphabet soup sometimes—so here’s a quick guide to common terms you might come across:


NDIS Basics

  • NDIS – National Disability Insurance Scheme: A government program that funds supports for people with disability.
  • NDIA – National Disability Insurance Agency: The organisation that runs the NDIS.
  • NDIS Commission – Regulates NDIS providers and ensures participant safety.

Plan Management & Support Roles

  • PM – Plan Manager: Like your NDIS bookkeeper—we handle the money side of things.
  • COS / SC – Coordinator of Support: Helps you find and organise your supports.
  • LAC – Local Area Coordinator: Helps people access the NDIS and local supports.
  • ECEI – Early Childhood Early Intervention: Support partners for children aged 0–9. 
  • SW – Support Worker: Someone who assists with personal care, daily living, or community access.

Supports

  • Core – A flexible NDIS budget category that covers daily living, transport, consumables, and social/community activities.
  • CB – Capacity Building: Funding that helps build skills and independence. AT – Assistive Technology: Equipment or devices that help with everyday tasks.
  • PBS – Positive Behaviour Support: A specialised approach for managing complex behaviours.
  • SLES – School Leaver Employment Supports: Helps young people transition from school into work or training.
  • SIL – Supported Independent Living: Help to live in shared or independent housing.
  • ILO – Individualised Living Options: Flexible living arrangements tailored to you.
  • SDA – Specialist Disability Accommodation: Purpose-built housing for people with high support needs.
  • STA – Short Term Accommodation: Respite or temporary stays (often includes support and meals).

If you ever come across an acronym you don’t understand - just ask us!